Client Testimonials

Current Programs: Rewards, Reactivate, Used Vehicle Program, 1st Appointment Pro, BDC Pro, CDP and marketing fulfillment.

SmartTech’s reactivate Program leveraging rewards is the most comprehensive inactive program I have ever seen. We have become hyperfocused on the customers we are about to lose and this multi-channel, multi-month process is driving impressive results and making a strong impact on our retention scores!” - Stephen Maynard, Fixed Ops Director

Current Programs: Sales and Service Rewards, Custom First Service Program.

​

"After watching our Honda retention numbers increase seemingly month over month I felt I had no choice but to put this product in all my stores." - Wyatt Vince, Dealer

Current Programs: Sales and Service Rewards, ToyotaCare, Pre-Paid Maintenance, Lease Capture.

​

“TriCounty Toyota was SmartTech’s first customer and it is a gamble that has paid off well for us. Ten years later as the industry slowed down our excellent retention helped us increase dollars and RO count without any hiccups. We are glad we invested in our best customers with a rewards program and I cannot imagine any other company providing better service or a better product than SmartTech. We highly recommend this product!” - Bryan Kreger, General Manager

Current Programs: Sales and Service Rewards, Custom Oil Change Program

​

"The SmartTerm tool bar automatically pops up and populates when advisers are dealing with customers. One of the best tools in the industry that makes all these programs work!" - Pat Arnotte – Service Director

"SmartTech's Rewards program has significantly boosted customer retention for our store. Our customers love earning rewards, which keeps them coming back. The communication and support from the SmartTech team are exceptional—always responsive and reliable. Additionally, the site visits and in person training with advisors add immense value to their product. I highly recommend SmartTech for their outstanding service and commitment to customer success." 

Lisa Diskin – Owner & General Manager, Team Toyota of Glen Mills

Current Programs: Sales and Service Rewards, Used Vehicle Program, ToyotaCare Program, Custom Oil Change Program.

“SmartTech has been extremely helpful to us in our service business. The program has been very easy for our advisors to use on a daily basis. It has had a positive effect on customer retention and customer loyalty. We have been on this program for 13 years and will continue to do so. I would highly recommend this company since we have had so much success with it. If you have any questions, please do not hesitate to call me.” - Jim Montella, Fixed Ops Director

"SmartTech has brought us to another level of customer satisfaction AND loyalty.   What program allows you to monitor your customer database on new and used car purchases, track their visits, reward the guest for servicing at your dealer to guarantee RETENTION.  The best frequent flyer program I have ever seen:} The support we receive from the team is superior.  If you are looking for organized, continuous improvement, reporting at your fingertips, constant guest communication, BDC process driven tool,  THIS IS FOR YOU!" -Linda Garelli, Fixed Ops Director

"SmartTech's Reactivate program brought hundreds of thousands of dollars of work to our dealership from our at risk customers. It was a difference we could feel!" -Stephen Hill, Service Director